FIELD SERVICE SUPERVISOR
Company: Nexstar Member Company
Location: Saint Paul
Posted on: October 11, 2024
Job Description:
You're the best and you want to join a team that appreciates
you, where you can create your own opportunities. Who We Are We
keep on growing because we only hire the best, and our customers
love us for it. We've been at this a long time here in [name of
city]. You've probably seen our trucks and our ads. What you don't
know is what it's like to be a part of a team like this. How much
you feel appreciated when you don't cut corners. How much we
inspire ongoing training and education. How much you can earn when
you truly are the best. People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to
grow, and opportunities to excel. - Why We Need You! Because we
offer state of the art customer experiences, we need top a top of
the line Call Center Manager who genuinely cares about the customer
and are not looking for just a job, but a career. The Big Task You
will lead a staff of Customer Services Reps and Dispatchers who
book and schedule service calls and do whatever is necessary to
achieve department booked call and sales goals. - Key Sub Tasks
-
- Lead and train staff on the best ways to convert calls into
booked service appointments. -
- Manage dispatch to ensure the right technicians are matched to
every job.
- Author and refine call scripts so they're clear, compelling and
result in more appointments. -
- Become an expert of your market, know the customer needs and
how best to engage them. - -
- Monitor performance of staff, review recorded calls and advise
them on how to promote sales. -
- Formalize a coaching and training platform that's cost
effective and measurable.
- Show employees how their individual contributions matter to the
company's success. -
- Ensure sufficient staffing to match the business demand and
seasonal spikes. - Desired Skills and Experience
- Possess the ability to inspire both personal and professional
growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals
and objectives.
- Be detail oriented and a highly organized multi-tasker with
good presentation skills and the ability to convey confident and
decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office
applications (Excel, Word & PowerPoint). What We Offer
- Our top performers are among the highest paid in [name of
city]. -
- Medical Insurance -- we pay 100% of you and your family's
insurance premiums for health, dental, vision, life insurance,
short-term and long-term disability -
- New technology, including iPhone, iPad & access to integrated
software -
- 401k Plan with a company match
- A family. This is last on the list because it's most important.
We care about our team, and expect you to bring that same caring
when you join. We do a lot more than just work together. You'll
come to love our company outings, and you'll build life-long
friendships at [company name]. If you want to be part of something
bigger than just a job - make this career move and find exactly
what you're looking for. You will work in a place where you will be
appreciated by your team and customers, and where your work has a
direct effect on the success of the company. If this sounds like
you, spend a little time learning about [Your company name here] by
visiting [Your company website here]. When you're ready, please
follow the directions at [Link to your company career page here] to
apply for this position. Equal Opportunity Employer
Keywords: Nexstar Member Company, Blaine , FIELD SERVICE SUPERVISOR, IT / Software / Systems , Saint Paul, Minnesota
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