Consumer Support Specialist
Company: Coloplast
Location: Minneapolis
Posted on: May 7, 2024
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Job Description:
Consumer Support Specialists (CSS) are responsible for making
high volume outbound calls to existing Coloplast end users. This
individual is responsible for executing post purchase confirmation
calls and providing customer service to the end users on Coloplast
products. This role is critical in understanding the experiences of
Coloplast end users.
In addition to outbound calls, a CSS team member will be
responsible for inbound call activity with clinicians, dealers,
various Care users, and end users assisting with support and
complaint/conflict resolution.
Most importantly, this position requires superior Customer Service
skills and the ability to discuss intimate medical issues.
Additionally, the ability to learn quickly, multi-task, and have
excellent organizational abilities.
Major Areas of Accountability:
Pursuing an ambitious growth agenda, Coloplast develops and markets
products and services that make life easier for people with
intimate healthcare needs. Employing about 16,000 people and with
products available in more than 143 countries, we are one of the
world's leading medical device companies. We are constantly growing
our business and always looking for new ways to move forward - we
explore, learn and look for new ways of doing things.
Visit us on Coloplast.com.
Watch the film. Follow us on LinkedIn. Like us on Facebook.
Coloplast employees are required to conduct business to the highest
ethical and professional standards; comply with applicable laws and
regulations, the Advamed Code of Ethics on Interactions with
Healthcare Professionals, and company policies.
Coloplast is committed to a policy of Equal Employment Opportunity
(EEO) which means we employ and promote individuals based on their
merits, regardless of race, color, religion, sex, national origin,
age, disability, veteran status, pregnancy, sexual orientation,
gender identity or expression, genetic information, marital status,
citizenship status, status with regards to public assistance or any
other protected classification.
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Keywords: Coloplast, Blaine , Consumer Support Specialist, Other , Minneapolis, Minnesota
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